You are enrolling in a BSB40315 CERTIFICATE IV IN CUSTOMER ENGAGEMENT
This qualification reflects the role of individuals with excellent communication and interpersonal skills who undertake complex customer interactions, often as a team leader and with significant authority to delegate.
Customer service has become one of the most important elements of a good business. Good customer service is important for companies not only to survive, but also thrive.
The Certificate IV in Customer Engagement will enable you to enhance your customer service to deliver premium service to your clients. This may include implementing customer service standards, responding to complex customer requests, operational planning and effective team leadership skills.
No occupational licensing, legislative or certification requirements apply to this qualification at the time of publication.
There are no entry requirements for this qualification.
Duties at this level are varied and may include responding to complex customer requests handling complaints, coaching staff and completing related administrative tasks.
Please include the name of your school/employer in the "COMPANY" box in the form below (or email email@example.com). Thank you.
IF YOU HOLD A STUDENT OR OTHER TEMPORARY VISA PLEASE DO NOT ENROL AND CONTACT US IMMEDIATELY. YOU MAY NOT BE ELIGIBLE TO ENROL IN THIS PARTICULAR COURSE
Visit our website www.skillstrategies.wa.edu.au to download a copy of our learner handbook under the Resources tab or contact us to receive a copy. Our handbook will provide you with details and information about your training relationship with us before you enrol.
Please fill in the Registration form below. Fields in bold are required.